Address: Snogekær 25A, 3630 Jægerspris Denmark
Email address: Sabrina@kettlestuff.com
Phone number +45 29803382
Kettlestuff receives payment with VISA, Mastercard, American Express. Payment will only be charged to your account when the item is shipped.
All amounts are in Danish kroner and are incl. VAT.
Kettlestuff encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.
Denmark – GLS parcel shop DKK 45, – GLS parcel private DKK 69, – PostNord distribution DKK 73, –
Foreign prices vary according to which country.
Delivery time for the item is expected to be 1-5 days. If you want a product with special design, the delivery time is agreed upon when ordering. We use GLS package service, Postnord.
Kettlestuff provides a 2-year warranty right under the Buying Act, comprising manufacturing and material defects, which are found in the normal use of the product. The warranty does not cover defects, damages or wear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized intervention. Complaints about defects and deficiencies that should be discovered during the usual examination of the goods must be notified to Kettlestuff within a reasonable time. The product can subsequently be returned for repair, exchange or, by agreement, possibly. crediting. In connection with complaint cases, Kettlestuff holds reasonable return costs.
In case of faults, defects or possibly. missing deliveries, please contact:
Goods tournament also goes to this address – please note that we do not receive packages sent by. COD. It is not a requirement, but the expedition is promoted if adequate information follows the package – eg copy of order confirmation, registration number and account number for bank account to which reimbursement can take place, copy of any. prior correspondence etc.
Return policy / Return
As a consumer you have 14 days of right of withdrawal when you shop with us.
The cancellation deadline expires 14 days after the day you received your item or gets the last item in physical possession when it comes to a multiple item order ordered in one order and delivered individually.
If the item consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot, or the last part in physical possession.
You must inform us within 14 days of receipt that you wish to cancel your purchase. The notification must be given per email at Sabrina@kettlestuff.com. In the announcement you must make clear to us that you wish to exercise your right of withdrawal.
You cannot undo by simply refusing to receive the item without giving us clear notice.
The item’s condition when you return it
You will only be liable for any deterioration in the value of the product due to handling other than that necessary to determine the nature of the product, its characteristics and the manner in which it operates. In other words, you cannot take it in real use.
If the item is tested in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the merchandise’s commercial value.
Repayment of purchase amount
If you regret your purchase, you will get back the amount you paid to us. In case of an impairment that you are liable for, this purchase amount is deducted.
If you exercise your right of withdrawal, we will refund the payment of the goods received from you within 14 days from the date we received notice of your decision to cancel this agreement. We will make such a refund with the same payment method as you used for the original transaction unless you have explicitly agreed otherwise.
We may withhold the refund until we have returned the goods, unless you have previously submitted documentation to have returned it.
If you regret the purchase, the item must be sent to:
Kettlestuff, Snogekær 25A, 3630 Jægerspris
You can also undo the purchase by giving clear notice and handing it in at the above address, with prior agreement.
We receive neither parcels without distribution nor parcels sent per. COD.
Go to Return Portal – Click here
In order for you to agree with us, we need the following information:
Name, address, telephone number and email address.
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Kettlestuff and stored for five years, after which the information is deleted.
The data controller at Kettlestuff is Dir. Sabrina Friedrichsen
We will forward your email address to Trustpilot or other notification sites.
As registered with Kettlestuff, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact: Sabrina@kettlestuff.com
If you want to complain about your purchase, please contact Sabrina@kettlestuff.com. If we fail to find a solution, you can file a complaint with the relevant boards in the area, provided the conditions for this are met.
Consumer Complaints Board, Carl Jacobsen’s Road 35, 2500 Valby www.forbrug.dk.
The trading conditions were last updated 29-04-2017
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We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent you explicitly consent to this and enter the information yourself, you will also be treated: Name, telephone number, e-mail, address and payment information. This will typically be in connection with the creation of login or when purchasing.
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We have taken technical and organizational measures against the fact that your information is accidentally or illegally deleted, published, lost, impaired or comes to the knowledge of the person, misused or otherwise treated in violation of the law.
The information is used to identify you as user and display the ads that will be most likely to be relevant to you, to register your purchases and payments, as well as to deliver the services you have requested, such as. on submitting a newsletter. In addition, we use the information to optimize our services and content.
The information is kept for the time allowed by law, and we delete them when they are no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.
Disclosure of information
Data on your use of website, which you receive and if any. clicks on, geographical location, gender and age segment etc. is disclosed to third parties if this information is known. The information is used to target advertising.
Insight and complaints
You have the right to be informed about which personal information we treat about you. You may also use the information at any time. You may also review your consent to processing information about you. If the information is processed, you are incorrect to correct or delete. Inquiries can be made to: [email@example.com]. If you want to complain about our processing of your personal information, you also have the opportunity to contact the Data Inspectorate.
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